• What are the minimum system and browser requirements to use Sony Pictures Store and watch video on my computer or mobile device?

    Internet Access is required for all of the below.

    Windows - Redeem codes, register/sign-in to accounts, and stream
    Windows 7 with Chrome v75 or higher, Firefox v66 or higher

    Windows 8 with Chrome v75 or higher, Firefox v68 or higher

    Windows 10 with Chrome v76 or higher, Firefox v68 or higher, Internet Explorer v11 or higher
    1.2 GHz processor 
    1 GB RAM 
    Apple Mac - Redeem codes, register/log in to accounts, and stream
    An Intel-based Apple Mac with OS 10.13.4 or later 
    Safari v11 or higher, Chrome v67 or higher, Firefox v61 or higher 
    1 GB RAM (2 GB RAM recommended) 

    iOS (iPhone, iPad, iPod Touch) - Redeem codes, register/log in to accounts, and stream
    iOS v10 or higher, Safari v10 or higher 

    iOS v12 or higher, Safari v11 or higher, Chrome v75 or higher, Firefox v18 or higher

    Android - Redeem codes, register/log in to accounts, and stream
    Android v4 or higher, Chrome v73 or higher

    For any additional questions, please contact our Customer Service team for assistance.

  • How do I watch the movies and television shows from my Sony Pictures Store library?

    You can continue to access and watch the movies and television shows from your Sony Pictures Store library on Sony Pictures Store, until March 1, 2020, at which time Sony Pictures Store will shut down its website and all related services.

     

  • When is UltraViolet shutting down?

    Per the message you should have received from UltraViolet, the UltraViolet service has shut down as of July 31, 2019.

  • How does the UltraViolet shutdown impact Sony Pictures Store?

    All activities you currently do on Sony Pictures Store such as code redemption and video playback will remain unchanged until March 1, 2020, at which point Sony Pictures Store will shutdown its website and all related activities. New account creation/sign-up will be removed on December 31, 2019.

  • How do I redeem my unredeemed digital codes for video content?

    Your unredeemed codes in packaged media, such as on the flyers inside Sony Pictures DVD or Blu-ray Disc product, can still be redeemed as usual on Sony Redeem or by following the instructions that accompany the code.

  • What is the status of Sony Pictures Store?

    Sony Pictures Store will remove new account sign-up/creation on December 31, 2019.

    Sony Pictures Store will fully shut down its website and all related services on March 1, 2020.

    If you already have or if you create an account before December 31, 2019, you will be able to sign in and access the movies and TV shows in your account until March 1, 2020.